Customer Reviews

A selection of glowing testimonials from the owners of our happy travellers

A 5 star service for your pet

At easyPet , we treat your furry companions as if they were our very own. Entrusting us with the care of your pets means they’ll experience a level of personal attention and affection that sets us apart. Our commitment to providing a secure environment during their journey has garnered numerous positive reviews and testimonials we can be proud of, from delighted pet owners that can be seen here and also constantly updated on our Facebook page.

Yuki customer reviews

Our Japanese Spitz dog travelled for the second time on the easyPet shuttle service from Monaco to London on 3rd December. The entire process was smooth as usual and we were impressed with the high level of service and care Yuki received. The team are communicative in advance of travel and told us exactly what we needed to do to prepare. Dropping Yuki off in Monaco was straightforward and the drivers were caring and friendly towards her.

Throughout the whole journey we received lovely photos of Yuki on toilet breaks and walks. Dropping her off at our front door in London was worth the extra fee, and I could tell Yuki had enjoyed her adventure. Thank you so much easyPet, we couldn't recommend you highly enough and will be using the service again!
- Abi, owner of Yuki

Thank you so much for your incredible help with our 13 year old Border Collie, Fern. We repatriated back to the UK from Monaco during the November lockdowns in France and England. It has been a mammoth logistical exercise but throughout you have been superb with reassuring emails and constant communication regarding the necessary veterinary procedures, pet passport and regulations. Adrian, the driver, was really caring and an obvious dog lover. I was concerned as she is quite an aged collie to go on such a trip. Adrian sent me several photos and a video during his journey and Fernie looked very happy. She clearly enjoyed Adrian's care and came bouncing out of the van at Cobham services in the early hours of the morning!!!
Really happy and very satisfied with Easy Pet and your 5 star service Trudie. Thank you and blessings
- Jacqueline MacLean & Rev'd Lawrence (The Chaplain of St Paul’s Church Monte Carlo), owners of Fern

"Our" sweet boy, Lupin, has gone on his summer holidays to England, and his new forever family. We're very happy with the service of easyPet, part of the easyJet group. She told us it cost 900 euros return, which sems like good value ... When I drive in the car it costs me at least 500 euros in tolls and the Eurotunnel and that is just one way.His new owner tells us she got regular "pupdates" and photos too.
- Tana Deen, owner of Lupin.

I was very happy with your service, with your care, communication and always making me feel relaxed. My dog had a good experience. I received pictures of him all the time. The driver was amazing. I would rate your company with 6 stars if it was possible.
I recommend it to everyone if you really want your dog to feel less stress and be safe. Definitely I will use again your services. Thank you
- Kristi, owner of Piti

Good morning I just wanted to thank you again for the great service that you provide. Millie arrived home this morning very happily after an uneventful journey. Again, the driver was lovely and very caring.

I will look forward to using the service again next time I have a long stay in England. I hope Brexit doesn’t upset things too much! With Best wishes
- Owner of Millie

Millie Ciustomer Review
Mobile testimonial

Dear furry friend lovers...
Just an update that might be of interest. I recently transported my new 14 week old puppy from London to Cannes with easyPet, the new pet transport company.

They were excellent!!! Price was £299 pounds they gave lots of information, photo updates, she travelled with a one year old Labrador and two drivers which removed the need for overnight hotel stop. They stopped for breaks every hour and the drivers were friendly dog lovers and professionals.

Leaving London at 9:00am she arrived at 6:30am. The crates were large and clean and one of the drivers sits in the back of the van with the animals at all times... So I collected a happy little doggie.

I realise it's often a challenge for us but if anyone is thinking about Easter holidays in the UK, they are taking bookings for April.
- Maisie the travelling puppy

When I had to bring my dog from the UK to the South of France, it was really worrying because I did not find the right solution and then a friend told me about easyPet! I was so lucky I had immediate response and from then on everything was so simple ! In particular thanks to Trudie who gave me an amazing service !

Everything was organized very fast and easily ! Therefore I felt I could really trust the company. The handover in London went also smoothly : the man who was in charge there was very nice and gentle with the dog, we felt he cared. The day after my dog arrived safe and sound in Monaco. He ran around happy and not at all traumatised!

During the travel the drivers kept me informed and they sent me photos. Trudie’s great assistance kept on going not only during the reservation but also during the travel. I cannot thank her enough ! I really recommend easyPet 😊
- Hilde, owner of Derw

Drew Testimonial
easyPet Driver with Pet
Sisqo the cat with handler

We wanted to thank you for transferring our cat ‘Sisqo’ with easyPet with our move from Monaco to London. The service was perfect from start to finish and Sisqo felt very loved!! Trudie was like Sisqo’s PA 🤩 and organised everything just perfectly!! When the van collected him, the guys were absolutely brilliant and I trusted them immediately to take him. When I met him at the other end he was so happy!! I have driven him myself to Monaco. He lost hair and was a nervous wreck so it meant to much that he was so happy this time. I truly think he enjoyed it 🤣🤣 thanks again and I’ll be in touch if we move again xxx
- Lucy, owner of Sisqo

Hi 🐾 I wanted to thank the team at easyPet! I was transported from monaco to London. I’m usually a very nervous cat! I pulled my hair out I was that scared!! This time I was happy and loved * who gave me a big cuddle when he collected me. The trip went so quick and I enjoyed it!! My owners were so happy!! Trudie helped from start to finish and was extremely diligent!! I hope my owners book with you guys next time. With love Sisqo 🐾🐈💙
- Sisqo

My husband and I relocated to Monaco in January and chose easyPet to transport our young dog Yuki from London. We couldn’t recommend easyPet more- the booking process, service, reliability, flexibility, professionalism, and, most importantly, care which Yuki received were all outstanding. Cheaper, easier and far less traumatic for Yuki than flying, the drive took 24 hours with two friendly and exceptionally professional couriers who stopped regularly for doggy walks and toilet breaks, and even sent me updates and photos along the route. Yuki was comfortable in her own bed with her own food and a little toy.

Collecting her was equally straightforward and we all received a warm welcome at easyGroup’s office in Monaco. We would use the service again and again and are sure that it’s success will continue. All aboard ‘Le Shuttle’!
- Owners of Yuki

Using easyPet was a joy! Not only did I have a specific contact at easyPet who answered questions quickly either on email or by the phone, they gave me all the info I needed to ensure that the process went smoothly. My cat was transported in a clean and friendly van from Monaco to London within 20 hours and I received updates from the driver every few hours on her progress, what she ate etc including pictures.
This is the obvious and only way I'll be moving my cat around Europe in future. Thank you easyPet for a delightful and worry free experience!
- easyPet customer

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