All bookings are non-refundable.

You may request to change your original booking upon payment of a £100 change fee plus VAT at any time before the booked date. We may accept the request subject to availability and upon payment of any difference in fare, if applicable.

The new booking request must have a departure date within 12 months of the original booked date. If there is no availability on the requested date, or you are unsure of a new departure date for your pet, we will transfer and hold the booking amount in a customer credit account.

This amount must be used in full within a period of 12 months of the original booked date, after which any unused amount will be earned by easyGroup.
No refund or further credit will be provided after the expiry of the 12-month period calculated from the original booked date.